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Cancellation And Refund Policy
At abcom.in, we are committed to providing excellent service and ensuring customer satisfaction. However, we understand that there may be situations where you need to cancel your order or request a refund. Please read our cancellation and refund policy carefully to understand your rights and our obligations.
1. Cancellations
1.1 Cancellation by the Customer
- Orders can be canceled within 4 hrs of placing the order, provided the service or product has not yet been delivered or initiated.
- To cancel your order, please contact us at aba@abcom.in with your order details.
- If the cancellation request is received after the service or product has been delivered or initiated, cancellations may not be accepted.
1.2 Cancellation by abcom.in
- We reserve the right to cancel an order due to unforeseen circumstances, such as unavailability of the product/service, errors in pricing, or issues with your payment.
- In such cases, you will be notified promptly, and a full refund will be processed.
2. Refunds
2.1 Eligibility for Refunds
- Refunds are applicable under the following conditions:
- The service/product is defective or not as described.
- The service/product could not be delivered due to an error on our part.
- Your cancellation request is approved as per the conditions mentioned above.
2.2 Non-Refundable Items
- Certain services or products may not be eligible for a refund, including but not limited to:
- Digital products or downloads once accessed or downloaded.
- Custom or personalized items that have been tailored to your specifications.
- Subscription-based services that have been partially used.
2.3 Refund Process
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method unless otherwise agreed upon.
- Any applicable transaction fees, if incurred, may be deducted from the refund amount.
3. Dispute Resolution
- If you have concerns about your order or refund, please contact us at aba@abcom.in. We will work with you to resolve the issue promptly and fairly.
- In case of unresolved disputes, you may escalate the matter to Legal/Consumer Forum or Arbitration Body, if applicable.
4. Changes to This Policy
We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Contact Us If you have any questions about this policy or need further assistance, please contact us at:
- Email: aba@abcom.in
- Phone: 808090011
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